FAQ & Customer Care

• ETA: 2-3 working days 
• Express shipping is the best way to get your products! It's fast, reliable and trackable and FREE above $49 within Singapore - we highly recommend it!
• No one's around? No worries! Our delivery courier should call or SMS you prior to delivery and you may liaise with them directly. You may also instruct them to leave the parcel somewhere safe, for example, your riser or shoe rack!

• ETA: 3-7 working days 
• Singpost Normal Mail is affordable but it takes longer and there is a chance for it to get lost at the post office. Lost parcels usually get returned to us and we will take a couple of days to re-send it to you.
• Please note that for bulky items that do not fit your mailbox, you may have to head over to the nearest post office for self-collection.

• Estimated time of collection: 1-3 working days 
• To self-collect, simply select "Collection@WestMall BoxBoss" as your delivery option and you will receive an email from us with your collection details. Afterwards, you may head down to: Box Boss@West Mall (Bukit Batok MRT),1 Bukit Batok Central Link, #03-10 within the specified collection dates.

• ETA: within 1.5 working days (or 36 Working Hours)
• For Weekends & Public Holiday, select this option to "jump the queue" and enjoy priority shipping! At just $7.90, this super express service is perfect if you need your items urgently - especially for gifts or if you are travelling soon!

We deliver happiness worldwide using trackable air-flown shipping! Fast & safe, view our express shipping timeline below:

• The Americas: 5-9 working days
• Europe: 4-7 working days
• Australia & New Zealand: 4-8 working days
• China & India: 7-10 working days
• Malaysia & Indonesia: 5-8 working days
• Rest of Asia: 5-10 working days
• Rest of the World: 8-10 working days

Backorder items are products that are out of stock and are available for pre-order. Such items will have new arrival dates indicated on the product page and we will ship out your order all together once the pre-order items have arrived!

Pst.. Pre-orders are entitled to product reservation and priority shipping - Make sure you place a pre-order for your favourite items!

Kindly note that there are a couple of statuses for each order:

• Pending Payment: We have not received payment for your order. Do head over to your cart here to complete your payment.
• On Hold: You have decided to pay via Bank Transfer - we are either awaiting payment or in the midst of verifying your transfer!
• Processing: We have received your order and our fulfilment elves are currently packing your items to be shipped out to you.
• Shipped: We finished packing and have sent out your order via the delivery option you selected. Sit tight!
• Completed: Your order will automatically be marked as completed after 5 days of shipping! We hope to deliver happiness to you again soon 🙂

There are also 2 special statuses:

• Awaiting Backorder: Your order contains a backorder item(s) and we will send it out all together as soon as it arrives.
• Partially Delivered: Your order contains a backorder item(s) and we have sent out the available items.

We accept 3 forms of payments:

1. Paypal:
   • If you would like to pay via Paypal, simply follow through the check-out process.
2. Debit / Credit Card:
   • 1) Head over to your cart and click "Proceed to Checkout" when you are ready
   • 2) Fill in your billing details and click "Proceed to Paypal"
   • 3) Click the "Pay with Credit or Debit Card" button at the bottom and fill up your card details!
3. Bank Transfer:
   • Simply complete a bank transfer to the the following account: UOB ​369-305-294-5. Once completed, drop us an email at hello@styledegree.sg with your order number and transaction number. Please note that your items will reserved for 2 working days while awaiting payment before being cancelled and released for other customers. We will ship out your order once payment has been completed!

We understand that you might want to exchange your purchases for something more suitable! To help you shop with a peace of mind, we are offering Free exchanges at WestMall BoxBoss within 10 days of the shipping date. Simply write to us at hello@styledegree.sg with your request and ensure that the item(s) is in its original condition and packaging!

Kindly note that each order is entitled to 1 exchange request; you may exchange multiple items in that one request. Subsequent exchange request will be charged at an administrative rate of $4.50 per request. Exchanges incurring delivery charges will be borne by the buyer. We reserve the right to refuse exchanges not in their original condition or packaging.

At just $3.99, you are entitled to an extended 60-day return policy! Perfect for home owners who are getting their new nest in a couple of weeks, this option gives you the flexibility to finalise on the items truly suited for your home. Opt in for this service on the checkout page before payment!

Similarly, only one request is allowed and returns incurring delivery or collection charges will be borne by the buyer. We reserve the right to refuse exchanges not in their original condition or packaging.

Product defects or incorrect items are rare but they do happen! Our fulfilment elves will perform a quality check before packing and sending them out!

However, if there are any defects or incorrect items, do let us know at hello@styledegree.sg within 10 days of the shipping date and we will be glad to assist you!

Please include photos of the defective or incorrect items for our evaluation. Upon verification, exchanges and replacements can be done at our partner retail outlet (BoxBoss@WestMall) or via Singpost Normal Mail. If we require you to send the product back to us, we will provide you with in-store credits to compensate you for the delivery charges!

Cash refunds are not available for returns or exchanges. We will provide you with in-store credits equivalent to the returned item(s). In-store credits do not have an expiration date.

Are you an organization, brand or social media personality looking for unique partnerships? We are open to meaningful collaborations! Drop us a message with your ideas at hello@styledegree.sg.

We are always on a look out for talented and vibrant individuals to join the Style Degree family! We accept internships as well! Current roles includes digital marketing, web & photoshop design, operations, fulfilment and customer satisfaction.

Interested? Drop us an email at hello@styledegree.sg for more information!