ETA: 1-3 working days (NOTE: For peak period starting Dec 2019 to Jan 2020, ETA will be 2-4 working days)
Express shipping is the best way to get your products! It's fast, trackable and FREE above $89 in Singapore - we highly recommend it!
No one's around? No worries! Our delivery courier should call or SMS you prior to delivery and you may inform them on a suitable delivery time. You may also instruct them to leave the parcel somewhere safe, for example, your riser or shoe rack!
Backorder items are products that are currently out of stock and are available for pre-order. Such items will have restock dates indicated on the product page and we will ship out your order all together once the pre-order items have arrived!
Pst.. Pre-orders are entitled to product reservation and priority shipping - Make sure you place a pre-order for your favourite items!
Kindly be aware that backorder items may be subjected to delays due to unfavourable weather and logistical issues. Nevertheless, we will do our best to ensure that the items reach you safely and punctually!
We understand that you might want to return your purchases for something more suitable! To help you shop with a peace of mind, we offer returns within 10 days of the shipping date - no questions asked!
Besides, we offer hassle-free returns at over 40 retail outlets in Singapore at just $3.80 (for return value under $50) or you may opt for a door-step return at $4.99 too!
Simply write to us at [email protected] with your request and we will get back to you regarding return details!
To ensure that all returns are handled smoothly:
Please ensure that returning item(s) are in their original condition and packaging. We may refuse returns in poor condition!
Returns will provided with in-store credit as cash refunds are unavailable at the moment. These credits are available storewide & have no expiry!
Do note that if the order amount falls below $89 for free delivery after the returns, $4.99 will be deducted from the credits provided.
Lastly, each order is entitled to 1 return request. You may return multiple items in that one request!
At just $2.99, you are entitled to an extended 60-day return policy! Perfect for home owners who are getting their new nest in a couple of weeks, this option gives you the flexibility to finalise on the items truly suited for your home. Opt in for this service on the checkout page before payment!
Similarly, only one request is allowed and returns incurring delivery or collection charges will be borne by the buyer. We reserve the right to refuse returns not in their original condition or packaging.
Product defects or incorrect items are rare but they do happen! Our fulfilment elves will perform a thorough quality check before sending them out!
However, if there are any defects or incorrect items, do let us know at [email protected] within 10 days of the shipping date and we will be glad to assist you. Please include photos of the defective or incorrect items for our reference!
If we require you to return the product back to us, not to worry - We will provide you with in-store credits to compensate you for the delivery charges!
Cash refunds are not available for returns in order to minimise unnecessary transaction fees. We will provide you with in-store credits equivalent to the returned item(s). In-store credits do not have an expiration date!
If you like to cancel in-stock items in your order, do let us know as soon as possible! If they have not been sent out, we will be able to perform the cancellation at no additional charge.
For furniture items under pre-order, please note that there will be a 10% restocking fee upon cancellation and delivery fees are non-refundable. This is because costs have been incurred to specially reserve, ship and process the order for you. We seek your kind understanding!