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Not to worry! Contact us or reach us at [email protected] & we will reply to you personally.
Shipping & Collection
- Estimated delivery time: usually 2-3 working days
- Free above $99
- Should you not be around to receive, our delivery courier should call or SMS and you may liaise with them for a suitable redelivery time. Otherwise, you may instruct them to leave the parcel somewhere safe, for example, your riser or shoe rack.
- Please note that delivery times may be longer during sales or special events. Refer to the checkout page for latest ETA updates.
- Estimated delivery time: usually 1-2 working days
- Our fastest shipping option – great for urgent orders.
- Priced between $7.90 to $15.90 depending on weight, the delivery rate will be reflected on the cart and checkout page.
- Estimated delivery time: usually 1-2 working days
- Select “Self-Collection” at checkout. It is free!
- Wait for our email notification before coming to collect.
- Once you have received the email, head down to our address at 2 Gambas Crescent, Nordcom 2 Tower 2, #08-38, S75044.
- Please note that we are open Monday to Friday, 10am to 1pm and 2pm to 6pm. Closed on Weekends and Public Holidays.
Note: Due to Covid-19, some international orders may experience shipping delays.
We deliver happiness worldwide using trackable air-flown shipping. Fast & safe, view our express shipping timeline below:
- The Americas: 5-12 working days
- Europe: 5-7 working days
- Australia & New Zealand: 5-7 working days
- China & India: 5-8 working days
- Malaysia & Indonesia: 4-6 working days
- Rest of Asia: 5-9 working days
- Rest of the World: 5-9 working days
Please note that prices and shipping rates are reflected in USD for international orders.
Ordering
Backorder items are products that are currently out of stock and are available for pre-order. Such items will have restock dates indicated on the product page and we will ship out your order all together once the backorder items arrive.
Backorders are entitled to product reservation and priority shipping – it is recommended to place a backorder for your favourite items!
Backorder may be subjected to delays due to unfavourable weather and logistical issues. Nevertheless, we will do our best to ensure that the items reach you safely and punctually.
Please allow for a 10% dimension allowance (shorter and longer) as items may be hand-measured or have slightly varying dimensions depending on the manufacturing batch. For example, a 10cm width may be between 9-11cm. If you require more detailed dimensions, please reach out to us before making a purchase.
Colours of items may also vary depending on the device screen you are using to view our website and the lighting conditions during photo-taking. Please allow for slight variation in colour when purchasing.
Natural materials & textures such as wood, rattan, fabric, and others may differ from those photographed and shown as each item may be individually made. Please take note of these variations when purchasing!
- Pending Payment: We have not received payment for your order. Please proceed to your cart here to complete your payment.
- On Hold: You selected payment via PayNow or Bank Transfer – we are either awaiting payment or in the midst of verifying your transfer.
- Processing: We have received your order and are currently packing your items to be shipped out to you.
- Shipped: We finished packing and have sent out your order via the delivery option you selected. Sit tight!
- Completed: Your order will automatically be marked as completed after 5 days of shipping. We hope to deliver happiness to you again soon!
There are also 2 special statuses:
- Awaiting Backorder: Your order contains backorder item(s) and we will send it out all together as soon as it arrives.
- Partially Delivered: Your order contains backorder item(s) and we have sent out the available items.
- Card payment: simply follow through the check-out process.
- PayNow: simply follow through the check-out process.
- Bank Transfer:
- Complete a bank transfer to the the following account: UOB 369-305-294-5.
- Once completed, drop us an email at hel[email protected] with your order number and transaction number.
- Please note orders awaiting payment will be reserved for 24 hours before being cancelled and released.
To ensure that you receive your order quickly and safely, please provide us with a full and accurate shipping address! This includes:
- Street name and block number
- Building name (if applicable)
- Unit or house number (if applicable)
- Postal code
If you have entered an incorrect address, contact us as soon as possible and we will do our best to update it on our end!
If the parcel has been sent out, re-delivery and re-ordering fees will apply.
Should you decide to cancel your order do let u know as soon as possible! For orders or items cancelled within 24 hours, there will be no cancellation charges.
For orders or items cancelled more than 24 hours after purchase date & time, a restocking fee of 10% (after discounts, if any) will apply. This is because item(s) in the order have been reserved, processed and packed for you. For example, if you placed your order on 1 Jan 3pm, you will have until 2 Jan 3pm to inform us on the cancellation to avoid restocking fee.
All cancellation will be refunded via in-store credits which has no expiry and usable storewide.
Returns & Order Issues
To help you shop with a peace of mind, we offer returns within 10 days of the shipping date – no questions asked!
We offer hassle-free returns at over 30 retail outlets in Singapore at just $3.99 (for return value under $50) or you may opt for a door-step courier return starting from $5.99, depending on the parcel weight & volume. Please note that this is a subsidised rate that covers the return courier trip. This rate will be deducted from the in-store credits refunded for the return items – so no additional payment is required.
To return items, simply complete this online form and we will get back to you via email within 1 working day.
Please note that returns are not applicable for international orders (outside Singapore) currently.
To ensure that all returns are handled smoothly:
- Ensure that returning item(s) are in their original condition and packaging. We may refuse returns in poor condition!
- Returns will provided with in-store credit. These credits are available storewide & have no expiry.
- Each order is entitled to 1 return request. You may return multiple items in that one request.
Product defects or incorrect items are rare but they do happen! We have detailed checks in place to identify defective & incorrect items.
However, should you receive any defective or incorrect items, we are truly sorry for it!
Please let us know at [email protected] within 10 days of the shipping date and we will be glad to assist you. Do include photos of the defective or incorrect items for our reference.
If we require you to return the product back to us, not to worry – We will cover any delivery charges depending on the scenario.
Cash refunds are not available for returns at the moment. We will provide you with in-store credits equivalent to the returned item(s). In-store credits do not have an expiration date!
Returns, replacements and refunds are subjected to approval. Style Degree reserves the right for making the final decision.
Terms & Conditions
All promotions, discounts, prices and StylePoints are subjected to changes and Style Degree reserves the right to make changes from time to time without prior notice.
At Style Degree, you can always rely on us to ensure a delightful shopping experience! As much as we would love to deliver happiness to you, our team (just like our customers) deserve to work in a respectful and happy environment.
By ordering with us, you understand and accept the above-mentioned terms and conditions. For any enquiries, do drop us a message at [email protected].
We apologise in advance should there be any hiccups in your order – be assured that we will do our best to rectify the issue while improving along the way. Thank you for making Style Degree a fulfilling place to work in!
Cash refunds are not available for returns at the moment. We will provide you with in-store credits equivalent to the returned item(s). In-store credits do not have an expiration date!
Partnerships & Careers
Are you an organization, brand or social media personality looking for unique partnerships? We are open to meaningful collaborations! Drop us a message with your ideas at [email protected].
We are always on a look out for talented individuals to join our Style Degree family. We have openings for flexible internships and part-time roles. See all available roles here!
Interested in joining our StyleFamily? Drop us an email at [email protected] for more information.