We are to help!
Contact us via our website or email us at [email protected]. We strive to reply in 1 working day.
Shipping & Collection
- Estimated delivery time: 2-3 working days
- Free above $99
- Should you not be around to receive, our delivery courier should call or SMS and you may liaise with them for a suitable redelivery time. Otherwise, you may instruct them to leave the parcel somewhere safe, for example, your riser or shoe rack.
- Please note that delivery times may be longer during sales or special events. Refer to the checkout page for latest the latest delivery time.
- Estimated delivery time: 1-2 working days
- Our fastest shipping option – great for urgent orders.
- Priced between $7.90 to $15.90 depending on weight. Delivery fee will be reflected at checkout.
- Please note that delivery times may be longer during sales or special events. Refer to the checkout page for the delivery time.
- Estimated time: 1-2 working days
- Please wait for our email before coming to collect.
- Our showroom address is at 2 Gambas Crescent, Nordcom 2 Tower 2, #08-38, S75044.
- We are open Monday to Friday, 8.30am to 5pm only for self-collection of your order purchased on our website. Closed on Weekends and Public Holidays. You may also collect during our showroom opening.
- You may arrange a courier service (eg. Lalamove, Grab etc) to pick-up for you. Simply indicate this in your order notes.
We deliver happiness worldwide using trackable air-flown shipping. Fast & safe, view our express shipping timeline below:
- The Americas: 5-12 working days
- Europe: 5-7 working days
- Australia & New Zealand: 5-7 working days
- China & India: 5-8 working days
- Malaysia & Indonesia: 4-6 working days
- Rest of Asia: 5-9 working days
- Rest of the World: 5-9 working days
Please note that prices and shipping rates are reflected in USD for international orders.
Free delivery is available only for local delivery (Singapore). Kindly note that the shipping fee is automatically calculated for international orders.
Ordering
Backorder items are products that are currently out of stock and are available for pre-order. Such items will have restock dates indicated on the product page and we will ship out your order all together once the backorder items arrive.
Backorders are entitled to product reservation and priority shipping – it is recommended to place a backorder for your favourite items!
Backorder may be subjected to delays due to unfavourable weather and logistical issues. Nevertheless, we will do our best to ensure that the items reach you safely and punctually.
Please allow for a 10% dimension allowance (shorter and longer) as items may be hand-measured or have slightly varying dimensions depending on the manufacturing batch. For example, a 10cm width may be between 9-11cm. If you require more detailed dimensions, please reach out to us before making a purchase.
Colours of items may also vary depending on the device screen you are using to view our website and the lighting conditions during photo-taking. Please allow for slight variation in colour when purchasing.
Natural materials & textures such as wood, rattan, fabric, and others may differ from those photographed and shown as each item may be individually made. Please take note of these variations when purchasing!
- Pending Payment: We have not received payment for your order. Please proceed to your cart here to complete your payment.
- On Hold: You selected payment via PayNow or Bank Transfer – we are either awaiting payment or in the midst of verifying your transfer.
- Processing: We have received your order and are currently packing your items to be shipped out to you.
- Shipped: We finished packing and have sent out your order via the delivery option you selected. Sit tight!
- Completed: Your order will automatically be marked as completed after 5 days of shipping. We hope to deliver happiness to you again soon!
There are also 2 special statuses:
- Awaiting Backorder: Your order contains backorder item(s) and we will send it out all together as soon as it arrives.
- Partially Delivered: Your order contains backorder item(s) and we have sent out the available items.
For online orders, we accept payment via credit cards, debit cards and PayNow.
To ensure that you receive your order quickly and safely, please provide us with a full and accurate shipping address! This includes:
- Street name and block number
- Building name (if applicable)
- Unit or house number (if applicable)
- Postal code
If you have entered an incorrect address, contact us as soon as possible and we will do our best to update it on our end!
If the parcel has been sent out, re-delivery and re-ordering fees will apply.
Should you decide to change or cancel your order, kindly send us an email ([email protected]) with your name and order number. Do let us know as soon as possible!
Kindly note that a 5% administrative and transaction fee will be deducted from your refund for cancellation of an order. This is because when you make a payment through credit card or PayNow, the payment gateways levy certain transaction fees on the merchant (us) for processing the payment. In the event of an order cancellation, these transaction fees cannot be recovered.
All cancellation will be refunded via in-store credits which have no expiry and usable storewide.
While our standard policy is to provide in-store credit for cancelled orders, cash refunds may be considered on a case-by-case basis.
Returns & Order Issues
To help you shop with a peace of mind, we offer returns within 10 days of the shipping date – no questions asked!
You may drop off at our showroom for free. Otherwise, we offer hassle-free returns at over 30 retail outlets in Singapore ($3.99 for return value under $50) or you may opt for a door-step courier return (starting from $5.99, depending on the parcel weight & volume). Please note that this is a subsidised rate that covers the return courier trip. This rate will be deducted from the in-store credits refunded for the return items – so no additional payment is required.
To return items, simply complete this online form and we will get back to you via email within 1 working day.
To ensure that all returns are handled smoothly:
- Ensure that returning item(s) are in their original condition and packaging. We may refuse returns in poor condition!
- Returns will provided with in-store credit. These credits are available on our website & have no expiry.
- Each order is entitled to 1 return request. You may return multiple items in that one request.
Please note that returns are not applicable for international orders (outside Singapore), customised orders and wholesale or corporate orders.
Product defects or incorrect items are rare but they do happen! We have detailed checks in place to identify defective & incorrect items.
However, should you receive any defective or incorrect items, we are truly sorry for it!
Please let us know at [email protected] within 10 days of the shipping date and we will be glad to assist you. Do include photos of the defective or incorrect items for our reference.
If we require you to return the product back to us, not to worry – We will cover any delivery charges depending on the scenario.
We will provide you with in-store credits equivalent to the returned item(s). In-store credits do not have an expiration date and can be used for purchases on our website only!
We are proud of our products’ design and quality! As such, all Signature collection will have a minimum of 30 days guarantee. Some Signature items may have an extended guarantee period.
All other items will have 10 days guarantee.
Some electronic items will have a 1-year walk-in warranty.
For orders made via our website or showroom, no registration is needed. For orders placed elsewhere, please register below.
Register or learn about our guarantee and warranty coverage >
Returns, replacements, refunds, guarantee or warranty matters are subjected to approval. Style Degree reserves the right for making the final decision.
Terms & Conditions
All promotions, discounts, prices and StylePoints are subjected to changes and Style Degree reserves the right to make changes from time to time without prior notice.
At Style Degree, you can always rely on us to ensure a delightful shopping experience! As much as we would love to deliver happiness to you, our team (just like our customers) deserve to work in a respectful and happy environment.
By ordering with us, you understand and accept the above-mentioned terms and conditions. For any enquiries, do drop us a message at [email protected].
We apologise in advance should there be any hiccups in your order – be assured that we will do our best to rectify the issue while improving along the way. Thank you for making Style Degree a fulfilling place to work in!
Partnerships & Careers
We are open to meaningful collaborations! Drop us a message with your ideas at [email protected].
We are always on a look out for talented individuals to join our Style Degree family. We have openings for flexible internships and part-time roles. See all available roles here!
Interested in joining our StyleFamily? Drop us an email at [email protected] for more information.