ETA: 2-3 working days (Up to 4 working days in December due to peak year-end period)
Express shipping is the best way to get your products! It's fast, trackable and FREE above $69 in Singapore - we highly recommend it!
No one's around? No worries! Our delivery courier should call or SMS you prior to delivery and you may liaise with them directly. You may also instruct them to leave the parcel somewhere safe, for example, your riser or shoe rack!
Estimated time of collection: within 2 working days
To self-collect, simply select "Collection@WestMall BoxBoss" as your delivery option and you will receive an email from us with your collection details. Afterwards, you may proceed to: Box Boss@West Mall (Bukit Batok MRT),1 Bukit Batok Central Link, #03-10 within the specified collection dates.
Backorder items are products that are currently out of stock and are available for pre-order. Such items will have restock dates indicated on the product page and we will ship out your order all together once the pre-order items have arrived!
Pst.. Pre-orders are entitled to product reservation and priority shipping - Make sure you place a pre-order for your favourite items!
We understand that you might want to exchange your purchases for something more suitable! To help you shop with a peace of mind, we offer free returns and exchanges within 10 days of the shipping date!
Simply write to us at email@example.com with your request and we will get back to you regarding return details!
Please ensure that the item(s) is in its original condition and packaging as we reserve the right to refuse returns in poor condition.
Do note that all returns will provided with in-store credit as cash refunds are unavailable at the moment.
Lastly, each order is entitled to 1 free return or exchange request! You may return or exchange multiple items in that one request. Subsequent exchange requests will be charged at an administrative rate of $4.50 per request. Exchanges incurring delivery charges will be borne by the buyer.
At just $2.99, you are entitled to an extended 60-day return policy! Perfect for home owners who are getting their new nest in a couple of weeks, this option gives you the flexibility to finalise on the items truly suited for your home. Opt in for this service on the checkout page before payment!
Similarly, only one request is allowed and returns incurring delivery or collection charges will be borne by the buyer. We reserve the right to refuse exchanges not in their original condition or packaging.
Product defects or incorrect items are rare but they do happen! Our fulfilment elves will perform a quality check before packing and sending them out!
However, if there are any defects or incorrect items, do let us know at firstname.lastname@example.org within 10 days of the shipping date and we will be glad to assist you!
Please include photos of the defective or incorrect items for our evaluation. Upon verification, exchanges and replacements can be done at our partner retail outlet (BoxBoss@WestMall) or via Singpost Normal Mail. If we require you to send the product back to us, we will provide you with in-store credits to compensate you for the delivery charges!