FAQ & Shipping

Currently, we offer 4 ways of Shipping and Collection:

Express Shipping ($3.99 Flat Rate):

• Estimated schedule: 2-3 working days 
• Notes: Express shipping is the best way to get your products! It's fast, reliable and trackable. We highly recommend it!

Singpost Normal Mail (Starting at $1.50):

• Estimated schedule: 3-7 working days 
• Notes: Singpost Normal Mail is affordable but it takes longer and there is a chance for it to get lost in all the action at the post office. Lost parcels usually get returned to us, and we will take a couple of days to re-send it to you.

Collection ($1.50 Flat Rate):

• Estimated schedule: 2-3 working days 
• Notes: We offer collection services as well! Simply select "Collection@WestMall BoxBoss" as your delivery option and you will receive an email from us with your collection details. Once you receive the collection email, you may head down to: Box Boss@West Mall (Bukit Batok MRT),1 Bukit Batok Central Link, #03-10 within the collection dates indicated in the email.

1.5 Days Expedited Shipping ($7.90 Flat Rate):

• Estimated schedule: Within the next 1.5 working days (or 36 Working Hours)
• For Weekends & Public Holiday, select this option to "jump the queue" and enjoy priority shipping!
• Notes: This super express service is great if you would like your order to be delivered in a flash! Perfect if you need them urgently - especially for gifts or if you are travelling soon!

*Pre-orders: Products under pre-order will have its arrival dates stated on the product page. Once the items are available, we will send them to you based on the shipping option you selected. 

Kindly note that there are 2 statuses for each order!

Processing: This means that we have received your order and our fulfilment elves are currently packing your items ready to be shipped out to you!

Completed: This means that we finished packing and have sent out your order via the delivery option you selected! Do note that this does not mean that you have received the items! But be prepared to unwrap happiness real soon!

We accept both 3 forms of payments:

1. Paypal:
   • If you would like to pay via Paypal, simply follow through the check-out process.
2. Debit / Credit Card:
   • If you would like to use a Debit or a Credit Card, simply go to your cart, click “Proceed to check-out” > “Proceed to Paypal” > “Check-out as guest” and enter your card details. We do not store your card details as it will be processed via Paypal which means more safety and security for you!
3. Bank Transfer: 
   • Simply complete a bank transfer to the the following account: UOB ​369-305-294-5. Once completed, drop us an email at hello@styledegree.sg with your order number and transaction number! Please note that your items will reserved for 2 working days while awaiting payment before being cancelled and released for other customers. We will ship out your order once payment has been completed!

Product defects or incorrect items are rare but they do happen! Our fulfilment elves will perform a quality check on every product before packing and sending them out! We are also great at sieving out defects from our inventory. 

However, if there are any defects or incorrect items, do let us know at hello@styledegree.sg and we will be glad to assist you!

If applicable, please include photos of the defective or incorrect items for us to to evaluate the product. Upon verification, exchanges and replacements can be done at our partner retail outlet (Box Boss@WestMall) or via Singpost Normal Mail. If we require you to send the product back to us, we will provide you with in-store credit to compensate you for the delivery charges! Kindly note that Exchanges will be available only within 8 days from the date of purchase!

We are always on a look out for talented and vibrant individuals to join the Style Degree family! We accept internships as well! Current roles includes operations, fulfilment and customer satisfaction.

Interested? Drop us an email at hello@styledegree.sg for more information!